Anonymous
map-marker Kinston, North Carolina

Change shipping address

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Change shipping address of ordered placed yesterday New address Jamie Crisp 2208.Stallings Drive Kinston NC 28504
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Anonymous
map-marker Reston, Virginia

Stopped working after a short time.

I purchased this unit at AT HOME STORE in Greenwood, Indiana, 4 weeks ago and has stopped working even after following direction and changing the batteries. I would like a replacement or refund please. Thank you, I have enjoyed its company especially at night time . e batteries.
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User's recommendation: this will be based on your customer service response

Anonymous
map-marker Nashville-Davidson, Tennessee

Toilet Bowl Light

Havent had mine very long at all and like so many other people, it started blinking red. Theyre SO MANY COMPLAINTS on this product and company, I know it wont do any good to TRY to contact them!!! They are a RIPOFF! They need to be forced to help resolve complaints OR go out of business!
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Loss:
$25
Pros:
  • Product itself
Cons:
  • That it died on me after such a short time

Preferred solution: Apology

User's recommendation: Don’t waste your time with this company

Anonymous
map-marker Aptos, California

Illumibowl not working

My illumibowl started blinking red when it was set for blue. I figured the batteries need changing so i did. Put new batteries in nothing works. Put the old batteries in started blinking red again. Put a different set of batteries in nothing at all. Can you help? Thank, Skip
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Preferred solution: Let the company propose a solution

Steve J Ube

Product wrong and doesn't work

Wasnt even the correct illumibowl that I ordered, was gonna keep the one I received with the potty training angle, but the lense fell off after unpacking, put in new batteries and didnt work.. I purchased this item because I moved my mother in with me who has cancer and frequents the bathroom a lot during the night... I saw this product on Shark Tank, my favorite show.. tried finding customer service with no luck... just please send me correct Illumibowl and Ill be happy.. its the one that lights up whole bowl..
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Loss:
$40

Preferred solution: Deliver product or service ordered

TERRIE G Jaw

I HAVEN'T RECEIVED MY ORDER

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I ORDERED ONE ON MARCH 16 AND IT''S NOW MARCH 24TH AND I STILL HAVEN'T GOTTEN MY ORDER ALUMIBOWL IS A GREAT PRODUCT . I HOPE THAT I RECEIVE MY ORDER SOON
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Loss:
$19
Pros:
  • Great product
Cons:
  • I haven not heard from them yet

Preferred solution: Deliver product or service ordered

User's recommendation: DON'T ORDER ULUMIBOWL

Daniel M Mol

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Verified Reviewer

Dissatisfaction and No Reply

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No reply yet after weeks of attempts. I replaced batteries for the IllumiBowl unit. This action has accomplished nothing. The company has done nothing to help.
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Pros:
  • Great when working
Cons:
  • That it died after a short period of time
  • Horrible customer service
  • That it died on me after such a short time

Preferred solution: Let the company propose a solution

User's recommendation: Don’t Bother

Daniel M Mol

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Verified Reviewer

Lack of Actual Help

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I installed new batteries. The device still does not work. I have received no help. My item is wasting space despite ostensibly needing only a battery change.
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Loss:
$15

Preferred solution: Let the company propose a solution

User's recommendation: Don’t bother.

Cathy D Zxa

My illumiBowl failed after three weeks. Tried new batteries but to no avail. I took it back to the store and they gave be a new one. I thought there might be a problem with the moistures so, I put the

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I thought there might be problem with moisture so put the new one on the edge of trash can. I enjoy the changing lights at night and it is a cute nite light ! I hope this works but after reading some of the comments I am worried that is a faulty construction. It is too bad because it is a great idea. It has been one week now and still working...we shall see what happens ! I bought this product in a walk in store so I can't rate on line company.
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Pros:
  • Darling nite light with beautiful rotating colors
  • Great when working
Cons:
  • That it died on me after such a short time

Preferred solution: Let the company propose a solution

User's recommendation: Buy with caution and keep your receipt !

Mitchell K Ywi

Customer service

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the worst that I have ever seen.
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Loss:
$39

Preferred solution: Deliver product or service ordered

barbara p Inf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dropped in bowl

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Dropped in bowl, and does not work. They did not respond to complaint
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Loss:
$20
Pros:
  • Great product when it works
  • Great when working
Cons:
  • Do not get wet

Preferred solution: Let the company propose a solution

User's recommendation: Be careful

karen t Vrj

Ordered 2 dont work

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IllumiBowl - Ordered 2 dont work
IllumiBowl - Ordered 2 dont work - Image 2
After placing new batteries inside and pushing the button. It doesn't work!
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Loss:
$35

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Philadelphia, Pennsylvania

Dropped in bowl, not working

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They contacted me yesterday, and gave me a $10.00 credit towards a new one.
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User's recommendation: they take awhile but they do respond

Anonymous
map-marker Columbus, Ohio

Have not heard from them

Did not work , the light always was on
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Michele Z Vlw

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Verified Reviewer

Piece of crap

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Just bought this. New batteries. Wont turn on.
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Loss:
$10
Cons:
  • Never worked

Preferred solution: Let the company propose a solution

User's recommendation: No. Save your money

Janice K Tky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waiting for a replacement

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Thank you, I have reached out to illumibowl through you and they asked for my address for a replacement item. Im still waiting.
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Loss:
$8
Cons:
  • Never worked

Preferred solution: Deliver product or service ordered

User's recommendation: Can’t recommend yet, if I receive a working item I will be happy.

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